Thank you for visiting and shopping at The Pack Track. Following are the terms and conditions that constitute our Refund Policy.
We want you to be 100% happy with your purchase and offer a 30 day "no quibble" guarantee
If you change your mind, or the purchase is not suitable, you may notify us wintin 30 days after the day of receipt of your item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense.
If 30 days has passed since you received your order, you will not be entitled to a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you receive a defective item, we will arrange return postage and once confirmed, issue a full refund or exchange at your preference.
Defective item claims must be made within 30 days of receiving your item.
Simply fill in this form to complete your return. Once submitted we will assess your request and provide instructions for returning the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or otherwise of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. We will process this action within 14 days.
If you have not received a refund within 14 days contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund, please complete this form raising your concern and we will investigate as a priority.
If the item is a gift, you will need to obtain the order number. We will then send a refund to the gift giver via their original payment method.
To return your product, follow the instructions given via email.
You will be responsible for paying return postage for your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.